Question 1

Why should I choose Cars24 to buy a car?

Accepted Answer

Cars24 is shifting the way Australians approach used-car shopping by prioritising buyer empowerment. We understand that a car is a major investment, which is why we have built a platform that puts you in charge of the entire process.

You can browse and buy online from home and we will handle the delivery to your driveway. Every vehicle is quality certified after a 300-point mechanical check. Plus, to ensure total peace of mind, we offer a 30-day return policy and a 3-month roadside assistance and warranty.

Question 2

Buy your car from Cars24 in 3 easy steps

Accepted Answer

1. Choose your favourite carExplore our digital showroom of premium vehicles. We provide high-definition imagery that highlights every detail, including any minor imperfections, so you know what to expect.2. Online payment and documentationFinalise your purchase and sign all necessary paperwork through our secure portal. Our team will assist you and handle all the logistics needed to register the car in your name.3. 30-day returnsTake 30 days to test the car in your daily routine. If it doesn’t meet your requirements, we will pick it up and provide refund. It’s as simple as returning any other online order.

Question 3

Where does Cars24 source its cars?

Accepted Answer

We procure high-quality cars from auctions, partnered dealerships, wholesale car sellers and directly from customers who sell their vehicles to Cars24. Cars sold and managed by Cars24 undergo a 300-point inspection and a thorough refurbishment process. We also provide a free PPSR certificate to prove the car has a clean title, no outstanding finance, and no history of being written off.

Question 4

Are all the cars certified by Cars24?

Accepted Answer

Yes. Every car in our inventory must pass a technical 300-point inspection. This includes roadworthy certification and a deep dive into the vehicle’s service history and background. The PPSR check further confirms the car isn't stolen or debt-encumbered.

Question 5

What details about the car can I find on your website?

Accepted Answer

We want you to find the car that’s right for you. We provide all the information you need to make an educated choice. This includes a report of a 300-point inspection and a 360-degree photo gallery of the interior and exterior. While we show reportable imperfections and very minute signs of use that fall under our “Fair Wear & Tear” policy may not be individually photographed.

Question 6

How does Cars24 price the car listed on the platform?

Accepted Answer

Our pricing strategy is data-driven and transparent, considering:Core Specs: Brand, model, age and mileage.Extras: Any premium factory features or aftermarket additions.Vehicle State: Overall condition and documented imperfections.Market Trends: Current valuation of similar models across the industry.Our prices are “all-in”, covering stamp duty and transfer fees.

Question 7

Is the car's price negotiable?

Accepted Answer

To save you the stress of bartering, we offer fixed, competitive pricing. We ensure that every customer gets our best price upfront without the need for uncomfortable negotiations.

Question 8

What is the final price that I have to pay?

Accepted Answer

You pay the “drive-away” price. This is the total, final cost, including the car’s GST-inclusive price, all government taxes, stamp duty, and transfer registration fees.

Question 9

What if I don’t like my car? Can I return it?

Accepted Answer

Your satisfaction is our priority. You have a 30-day window to return the vehicle for any reason. Just contact your Carcierge and we will arrange a pickup within 24 hours. Once we confirm the car is in its original condition, we process a refund, including all taxes and fees.

Question 10

Can I see the car before I buy it?

Accepted Answer

Yes, you can view the car online through our virtual 360° tour and at our hub. This allows you to inspect every angle of the interior and exterior before making a decision.

Question 11

Can I test drive the car?

Accepted Answer

Yes, you can test drive the car. We focus on providing an accurate digital representation of the car. If a physical test drive is essential to you, book one online at your convenience. Our 30-day return policy serves as the ultimate test drive, letting you experience the car for a full period before fully committing.

Question 12

How and when do I pay for the car?

Accepted Answer

Once you’ve selected the car you want, you pay for it online through a checkout process similar to what you'd use for other online purchases. Cars24 accepts direct debit, bank transfer, debit card, or credit card, and offers car loans or helps you through our own car financing process.

Question 13

Do you offer finance or car loans?

Accepted Answer

Yes. You can apply for this directly from our website. Once you apply for pre-approval, you will see options from suitable lenders. Please note that pre-approval will not affect your credit score, and most lenders settle the loan within 72 hours.

Question 14

Does getting my rates impact my credit score?

Accepted Answer

No, getting your rates doesn’t impact your credit score. Your application will only be shared with a lender once you’ve chosen your preferred lender, submitted your final application, and it has been vetted to ensure approval confidence.

Question 15

Can I still return the car within my 30-day return period even if I’m financing?

Accepted Answer

When you finance a purchase through Cars24, your funds from your lender will not be scheduled to transfer until the end of your 30-day return period. If you choose to return your car during this period, your deposit will be refunded directly to you.

Question 16

Can I get car insurance through Cars24 (after the initial 30 days offered during the trial)?

Accepted Answer

Yes, our partners offer comprehensive insurance, which lenders require you to take out in order to finalise your loan. Our team will prompt you to take this out as part of the financing process once your approval comes through.

Question 17

Does Cars24 do commercial loans?

Accepted Answer

We do. If you plan to use your vehicle for business purposes more than 50% of the time, our website will present you with specific commercial lending options.

Question 18

Why was my finance request not approved?

Accepted Answer

Lenders look at a number of factors when determining your loan eligibility, including your credit score, residency status and current employment situation. If you aren’t eligible for any options, we’ll let you know upfront and be transparent about the reason your finance request wasn't approved.

Question 19

I have been pre-approved for Cars24 finance and paid a deposit. I do not have all the supporting documents. What can I do?

Accepted Answer

While Australian lenders require specific proof of identity or income, our team can help you identify acceptable alternatives if you are struggling to find a specific document.

Question 20

I have been pre-approved for Cars24 finance and paid a deposit. I have found a better rate elsewhere. What are my options now?

Accepted Answer

We have access to Australia’s best digital lenders. These lenders have a great mix of fast application processes and competitive low rates, so it’s unlikely you’ll find a better option elsewhere. In the unlikely event that you have found a better rate elsewhere, let us know as many of the lenders we work with will offer rate matches.

Question 21

I’ve taken out comprehensive insurance as I needed it for my finances. I have decided to return the car during the 30-day period. Will I receive a full refund on my insurance policy?

Accepted Answer

Most of our insurance partners have a 14-day cooling-off period, which means you can cancel your policy at any time throughout the 30-day test drive without charge (provided you haven’t made a claim yet).

Question 22

What are my repayment frequency options? (e.g. weekly, fortnightly, monthly)?

Accepted Answer

Most of the lenders Cars24 has access to provide you the flexibility to pay weekly or fortnightly, but the default repayment frequency is monthly. If you would like to set up fortnightly or weekly billing, you will need to ask your dedicated finance account manager directly whether the lender you have chosen will facilitate weekly or fortnightly repayments.

Question 23

What are my finance loan term options? (eg 3, 5, 7 years)

Accepted Answer

3, 4, 5 or 7 year loan terms are the most commonly available. The majority of the lenders Cars24 has access to do not charge early termination fees, which means you can pay off your loan as quickly as you like, in most cases.

Question 24

Can I pay off my finance early, and are there any fees for doing so?

Accepted Answer

The vast majority of the lenders Cars24 has access to do not have early payout fees.If you have chosen a lender that charges early payout fees, the fee amount will be available to you in your Product Disclosure Statement (PDS).

Question 25

How does my 3-month Cars24 warranty work?

Accepted Answer

If your car isn’t already covered by the manufacturer’s warranty, we offer a complimentary 3-month comprehensive service warranty that starts on the day we deliver your car.You can read through the Product Disclosure Statement for more information.

Question 26

Who do I contact to make a warranty claim?

Accepted Answer

If anything goes wrong with your car during the warranty period, call us on 0488 825 496, 7 days a week, 8 am to 8 pm.You can also email us at warranty.au@Cars24.com

Question 27

Can I choose where the car is repaired if I need to make a claim?

Accepted Answer

If your car is still under the manufacturer’s warranty, we recommend starting any claim with the manufacturer. We partner with the best providers across the country who offer quality parts and components backed by a quality guarantee. If one of our preferred repairers isn’t available in your area, we will work with your repairer to assess the issue before any repair work is carried out.

Question 28

I’m selling the vehicle I bought from Cars24. Can the warranty be transferred to the new owner?

Accepted Answer

Yes, if you sell your car within the first 3 months, the remaining warranty can be transferred to the new owner.More information about this is included in your Product Disclosure Document.

Question 29

Does the warranty cost me anything?

Accepted Answer

Warranty is part of the service fee; there is no additional cost. Cars24 offers a complimentary 3-month comprehensive warranty for every car that isn’t already covered by the manufacturer’s warranty. If the manufacturer’s warranty expires during those first 3 months, we’ll cover your car for 3 months after delivery.

Question 30

My car is still under the manufacturer’s warranty. How do I contact them?

Accepted Answer

You can reach out directly to the manufacturer's servicing department.You can also contact us, and our team will guide you through the process and liaise with the manufacturer directly if needed. Our team will do their best to resolve your warranty issue and get you back on the road quickly.If the manufacturer’s warranty expires during those first 3 months, we’ll cover your car for 3 months after delivery.

Question 31

What is covered under the Cars24 3-month warranty?

Accepted Answer

We’ll pay the repair costs for Mechanical Breakdown to the Components and Parts that were originally covered by the Manufacturer's Warranty, except those components and parts as described under Section 11 “Exclusions” of the Product Disclosure Statement.These details can be found in the Product Disclosure Statement, which outlines what the warranty covers or excludes. Any accidental or consequential damages will not be covered under the warranty.

Question 32

Can I extend the warranty?

Accepted Answer

Yes, you can! We offer Cars24 Platinum Cover, which covers your car's mechanical and electrical parts, all labour costs, and unlimited claims (up to the value of the vehicle at the time of each claim). Click here to know more about Cars24 Platinum Cover. You can purchase your preferred package during the check-out flow with cash or conveniently add it to your finances. For any specific questions, you can email us and we would be happy to help you.

Question 33

Does the warranty include roadside assistance?

Accepted Answer

Yes, all Cars24 customers receive 3 months of complimentary Roadside Assistance. Please call the 24/7 line at 1800 422 772 if you need to access Roadside Assistance.

Question 34

Does the warranty have a claim limit?

Accepted Answer

Yes, all Cars24 customers receive 3 months of complimentary Roadside Assistance. Please call the 24/7 line at 1800 422 772 if you need to access Roadside Assistance. The warranty is limited to the value of the car; for example, if you purchase a car for $27k, you could claim up to $27k.

Question 35

What documents are required during the purchase?

Accepted Answer

When you’re buying a car, we’ll just need your driver's licence during the purchase procedure, that’s it. We’ll guide you throughout the process if anything else is needed later.

Question 36

Is it important to buy insurance for my car straight away?

Accepted Answer

We strongly recommend having insurance in place from the moment your car is delivered. If you’re paying with finance, your lender will generally require insurance before releasing the funds. In some cases, insurance may also need to be arranged before delivery. If this exception applies to your purchase, we’ll inform you so there are no surprises.

Question 37

Do I need to organise registration or ownership transfer myself?

Accepted Answer

You don’t need to worry about that. We’ll handle the full registration and ownership transfer for you. During the purchase process, we’ll collect the required details and facilitate the transfer with the relevant state authority. Once everything is done, the car will be registered in your name.

Question 38

How much does ownership transfer cost?

Accepted Answer

We only charge the state government fee for ownership transfer. The amount varies depending on the state and is included as an estimate in your drive-away price breakdown, so you can see it upfront.

Question 39

Can I transfer the registration myself?

Accepted Answer

No, you won’t need to do that. Registration and ownership transfer are part of our end-to-end service, so we manage the process on your behalf to keep things simple and avoid unnecessary hassle.

Question 40

How does delivery or pick-up work after I buy a car?

Accepted Answer

When you buy a car from Cars24, delivery or pick-up is arranged during checkout. You’ll see an estimated date, so you have a rough idea of timing. That date is an estimate, not a lock-in. Once your payment is received, our team gets started and will contact you to confirm a time that works for you.

Question 41

Who looks after my delivery or pick-up?

Accepted Answer

You’ll be supported by a local Carcierge who manages everything from start to finish.They prepare your car, confirm your delivery or pick-up time, and keep in touch on the day so you know exactly when to expect them or when to arrive.

Question 42

What happens on the day my car is handed over?

Accepted Answer

Whether your car is delivered to you or collected from a pick-up centre, the handover works the same way. Your Carcierge will walk you through the car, answer any questions, and make sure you’re comfortable before handing over the keys.

Question 43

How long does the handover usually take?

Accepted Answer

Most handovers take around 30 minutes. However, there’s no set rule; if you’d like more time to go through the car or ask questions, we’ll go at a pace that works for you.

Question 44

Do I need to be there in person, or can someone else collect the car?

Accepted Answer

Yes, you’ll need to be present in person for delivery or pick-up. This is an important security step to make sure the car is handed over to the right person and avoid any mishaps.

Question 45

What ID do I need to show at handover?

Accepted Answer

Please bring your physical driver's licence with you on the day. We’ll need it to check it as part of the handover process. Please note that digital copies won’t be accepted.

Question 46

What comes with the car?

Accepted Answer

Your car will come with all items and accessories listed on the vehicle page at the time of purchase. If the car originally came with extras like a spare key or an owner’s manual, these will be included where available. You’ll also receive your paperwork, including the sales agreement, invoice, registration certificate, warranty booklet, and insurance certificate.

Question 47

Can you deliver to regional areas?

Accepted Answer

Yes. We deliver to many regional locations. Our delivery network covers Queensland, New South Wales, Victoria, and the Australian Capital Territory. Timing and pricing are subject to the delivery location.

Question 48

What are my delivery and pick-up options, and how much do they cost?

Accepted Answer

At checkout, you can choose between pick-up and home delivery. Pick-up is free and available from our pick-up centres near the CBD in Melbourne, Sydney, and Brisbane.Home delivery is available for selected postcodes across Victoria, New South Wales, and Queensland. The delivery cost depends on your location and is shown during checkout.If your postcode isn’t covered, you can request a call back from our team. We’ll talk through your options and help organise the best way to get the car to you.

Question 49

What happens if I don’t like my car after it’s delivered?

Accepted Answer

We understand buying a car is a big decision and sometimes, even after researching in detail, a car just doesn’t feel right once it arrives. That’s why when you buy from Cars24, you have the liberty to change your mind. If it doesn’t meet your expectations, you can return it within 30 days of delivery and receive a refund of the amount you paid for the car.

Question 50

How does the 30-Day Return work?

Accepted Answer

You can drive the car for up to 30 days from the date of delivery to assess if it meets your needs.If you decide it’s not the right fit for you, reach out to us via mail hello.au@cars24.com within 30 days of delivery to initiate the return process.Once the return is requested, our team will arrange an inspection to check that the car is in the same condition as when it was delivered. After everything is verified, the return is processed and your refund is put through.Refunds are usually processed within 3 to 5 business days after the return inspection is completed.

Question 51

What are the terms and conditions for the 30-Day Return?

Accepted Answer

To be eligible for a return and refund:The return request must be raised within 30 days of deliveryThe car must be in the same condition as it was at the time of deliveryThe car must not have been modified, altered, damaged in an accident, or have any parts removedThe car must have driven no more than 500 km from the delivery dateAs part of the return process, the car will be re-inspected before the refund is approved

Question 52

When will I receive my refund after my 30-Day return is processed?

Accepted Answer

Once the car has passed the return inspection and meets all the conditions, the refund is initiated within 3 to 5 business days.

Question 53

Can I buy another car after returning one?

Accepted Answer

Yes. Once your return is processed, you’re welcome to choose another car from Cars24. You can return up to three cars for a full refund under the 30-Day Return policy.

Question 54

How will the refund be paid?

Accepted Answer

All refunds are made electronically to the buyer’s bank account, regardless of how you originally paid for the car.

Question 55

What if there is an item or an accessory missing at the time of refund pick up?

Accepted Answer

In case an item or part is missing at the time of return, the value of that item may be deducted from the refund. Our technical team will assess and determine the deduction amount.

Question 56

What if I face issues with the car after 30 days?

Accepted Answer

All cars go through detailed inspections before delivery. If you experience any issues after the 30-day return period, your car is covered under a 3-month warranty.

Question 57

What about tolls or fines if I return the car?

Accepted Answer

You’re responsible for any tolls, parking fines, or traffic infringements incurred while the car is in your possession, from the time it’s delivered to you until it’s collected by Cars24.

Question 58

What happens if my car breaks down and I need assistance?

Accepted Answer

When you buy from Cars24, your car comes with roadside assistance for three months from the day it’s delivered. If you need help, just call 1800 422 772.

Question 59

What documentation is needed to trade in my car?

Accepted Answer

To get started with your trade-in, we’ll need proof that the car is registered in your name. We’ll ask for copies of:The front and back of your driver’s licenceRegistration documents showing the car is in your nameService log books and proof that the car is in roadworthy condition, if available (these are checked on the day of delivery)This covers what’s needed for the trade-in, though you’ll be asked for additional documents when purchasing your new car.

Question 60

Do you accept cars with personalised number plates?

Accepted Answer

Yes, we do accept cars with personalised number plates. All registered owners of the plates will need to sign the transfer paperwork at the inspection. If you wish to keep your personalised plates, you’ll need to visit your local registration authority to swap them for standard plates before trading in the car with Cars24. When we inspect the vehicle, the registration documents must match the number plates fitted to the car.

Question 61

Do you accept trade-ins for cars under finance?

Accepted Answer

Yes, we do. We can collect the car you are trading in, as long as all outstanding finance on the vehicle has been paid off before pickup and the finance check clears. We’re happy to proceed with the trade-in.

Question 62

Do you accept unregistered cars?

Accepted Answer

Yes, we do. We’ll require prior Australian registration documents in your name so we can confirm ownership.

Question 63

Will Cars24 honour the trade-in price?

Accepted Answer

Your trade-in value is valid for three days. The price will stay the same as long as the details you’ve shared about the vehicle are accurate. We are happy for accept the car provided that:You’re the registered owner and have valid registration documentsThe vehicle was first registered in AustraliaThe car is in roadworthy conditionThere are no major mechanical faults, such as noticeable issues with the steering, transmission, clutch, gearbox, suspension or brakesAll electrical features are working as expectedThe vehicle’s appearance or performance hasn’t been modifiedThe mileage is accurate to the best of your knowledgeNo warning lights are showing on the dashboardThe tyres are safe and legal

Question 64

Will you price match or negotiate on my trade-in value?

Accepted Answer

Our prices are set with due consideration and fairness. It is based on the condition and quality of each car. Rather than putting you through price discussions, we aim to keep things straightforward by sharing our best offer from the start.

Cars24 FAQ | How Buying & Selling Cars Works

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