BYD has officially overhauled its vehicle warranty policy for Australia. The electrified vehicle (hybrids, PHEVs and EVs) manufacturer has confirmed a new, simplified six-year, “bumper-to-bumper” warranty program that applies retroactively to all vehicles sold since its official launch in Australia in August 2022. A bumper-to-bumper warranty usually includes coverage for nearly all parts of a vehicle, along with labour, for a set duration.
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Comprehensive coverage
Previously, BYD’s warranty structure in Australia was somewhat segmented, with specific components such as infotainment systems, suspension parts, and lighting fixtures receiving shorter warranty durations—typically capped at three or four years, or limited to lower kilometre thresholds. This inconsistency led to growing concerns among both customers and the automotive press.
Addressing this feedback, BYD’s local distributor, EVDirect, has now implemented a unified warranty that brings all key components under one comprehensive umbrella. The updated policy maintains the original six-year or 150,000-kilometre limit, but crucially, it now covers the entire vehicle—without the earlier carve-outs for individual systems and parts.
In addition, the company has made slight adjustments to its high-voltage component warranty. The eight-year coverage remains in place, but the kilometre cap for the drive unit has been increased from 150,000km to 160,000km, aligning it with the traction battery’s existing limit.
All vehicles sold by BYD in Australia from August 2022 onward—including the Atto 3, Dolphin, Seal, Sealion 6, Sealion 7, and Shark 6—will be covered under the new warranty.
BYD has listened to feedback and acted on customer concerns
The change comes after months of speculation and feedback from BYD customers and media outlets, particularly regarding the fragmented nature of the previous warranty structure. BYD Asia-Pacific General Manager Liu Xueliang had acknowledged earlier this year that the company was reviewing its policies in response to these concerns. That review has now translated into a tangible shift in how BYD supports its Australian customers.
“This move reaffirms BYD’s global leadership in battery technology and commitment to customer satisfaction,” said EVDirect in a media statement, also noting that the brand recently surpassed 40,000 vehicle sales in Australia.
No backdated claims
While the updated warranty policy is being applied retroactively, EVDirect clarified that it wouldn’t be possible to reclaim out-of-pocket expenses already paid by customers whose components failed under the old limitations.
BYD’s warranty – a work in progress
It’s worth noting that some confusion around warranty terms accompanied BYD’s original entry into the Australian market. When order books opened for the BYD Atto 3 in February 2022, the company initially promised a seven-year, unlimited-kilometre warranty. That pledge was quietly rolled back to a six-year/150,000km arrangement by the time deliveries began later that year due to a realignment with BYD’s global policy for the Asia-Pacific region.
“At the time, we had to make a decision before a final global policy was in place,” explained EVDirect CEO Luke Todd in 2022. “We went with what we had agreed locally, but ultimately had to align with BYD’s standard terms.”
How does BYD stack up against competitors?
With this warranty update, BYD’s warranty coverage is comprehensive. However, it still falls short of competitors like MG, Mitsubishi, and Nissan, which offer up to 10 years of coverage—albeit often with strings attached, such as mandatory dealer servicing. Meanwhile, brands like Kia, Skoda, and GWM provide seven-year warranties, and Jaecoo matches BYD’s eight-year high-voltage component cover with an unlimited-kilometre promise.
Older BYD models like the T3 and e6, which were imported under the Nexport banner before the company’s direct market entry, remain excluded from this warranty revision.
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